Privacy Policy

Who We Are

Emergency Repairs Doncaster Ltd ("we", "our", "us") takes your privacy seriously. This document sets out what information we gather, why we need it, and how we look after it when you use our website (emergencyrepairsdoncaster.co.uk) or our iOS mobile application.

What We Collect

Details You Give Us

• Contact information: your name, telephone number, email address, and property address when you submit a request or get in touch through the site.
• Photographs: any images you choose to attach when describing a problem. These go directly to our operations team and are not kept permanently on file.
• Correspondence: records of phone calls, emails, and messages between you and our team.

Details Gathered Automatically

• On the website: standard analytics through Google Analytics covering page visits, referral source, and device type. No personally identifiable data is captured automatically.
• In the app: the app collects no analytics, no location data, and no device identifiers. It does not track your activity.

Why We Use It

• To send an engineer to your address when you report a problem.
• To follow up on bookings, provide quotes, and arrange return visits.
• To keep job records for warranty claims and regulatory compliance.
• To improve what we offer based on aggregated, anonymous usage trends.

We never sell, rent, or pass your personal details to third parties for their marketing purposes.

Third Parties We Work With

• Twilio: manages phone calls and text messages. Governed by Twilio's privacy policy.
• Google Analytics: website traffic analysis only. Governed by Google's privacy policy.
• Cloudflare: site hosting and security. Governed by Cloudflare's privacy policy.

How Long We Keep It

Contact details and job records are held for up to six years in line with UK requirements for completed trade work and warranty obligations. You may ask us to delete your data at any point by getting in touch.

Your Rights Under UK GDPR

You have the right to see, correct, or erase your personal data. You can also object to how we process it or request a portable copy. To exercise any of these rights, contact:

• Email: [email protected]
• Phone: 07456 975436

Children

Our services are aimed at adults. We do not knowingly gather personal information from anyone under the age of 16.

Updates to This Policy

We may revise this policy from time to time. Any changes will be published on this page with an updated date at the top.

Get in Touch

Emergency Repairs Doncaster Ltd
1 High Street, Doncaster, DN1 1AA
Email: [email protected]
Phone: 07456 975436